How We Helped Omio Bring Its Services to Uber
Revolutionizing travel with Omio and Uber
Together with Uber and Omio, we created a new way for people to travel in the UK and Spain. Omio, Europe's leader in connecting transport providers digitally, gives access to the services of more than a thousand rail and bus companies. Uber wanted to offer this content directly in its app so users could easily combine different modes of transport. In Uber, you can now book not only a car ride but also a train or bus. The goal is a seamless travel experience from start to finish, with no need to switch between different apps or providers.
Our job was to bring this vision to life – quickly, to a high standard and at scale.
Our solution: Uber users now book trains and buses as easily as a car.
We delivered a robust integration of local carriers and made their services available through a unified API inside the Uber app. We focused on the following integration areas:
- Real-time journey search, booking and booking changes: ticket exchanges (for example, changing the departure time)
- Seat maps: choosing seats on a clear, visual map
- Add-ons: bike reservations, traveling with pets, refreshments
The project followed an agile development process with intensive virtual collaboration. The team was made up of experts from several countries who worked remotely but in sync, regardless of time zones or borders. This allowed us to respond quickly, scale and deliver the solution in record time.
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The result: we changed how millions of people plan their journeys.
Our solution resulted in a product that is changing how people plan their journeys – in an app used by roughly 171 million people every day.
- Successful launch in the UK and Spain.
- Full integration with the Uber app within a few weeks.
- Measurable growth: more bookings, longer user retention and wider coverage.
Integration of a wide range of carriers, including:
- All train operating companies (TOCs) in the UK – e.g. Avanti West Coast, Great Western Railway (GWR), ScotRail
- The largest long-distance coach companies in the UK – National Express and Megabus
- High-speed international rail services between the UK and mainland Europe
- Spain's national railway, Renfe
- Private high-speed operators in Spain – Iryo and Ouigo España
Our goal was to connect dozens of different transport services and let users book every part of their journey in a single app. Thanks to fast and efficient collaboration with Uber and Omio, we built a solution that takes the travel experience to a whole new level.
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